Version Date: 4/4/2017
1. INFORMATION WE COLLECT
We may collect both Personal and Non-Personal Information. Personal Information is defined as information about you that can be used to contact or identify you such as your name, e-mail address, home address, or telephone number. Personal Information does not include aggregate information, which is data we collect about the characteristics and activities of users of the Service, from which any Personal Information has been removed. Non-Personal Information does not identify you personally and can include age, gender, or interests.
(a) Information About You Received From a third party
(b) Information You Give Us Directly
When you interact with the Service (whether or not on a 3PS), we may collect, store, and use information that you voluntarily provide to us. For example, we may allow you to register with us by using Twitch login or other 3PS authentication options to create an account or profile within the Service. We may also provide a more typical registration flow where you may be required to provide certain identifying information, such as your name, address, age, e-mail address, a password and other information that helps us confirm that it is you accessing your account. In addition, you may voluntarily submit personal information when you, for example, make a purchase, sign up for newsletters, send us feedback, or post on our Facebook fan page. And User Generated Content (as described in greater detail in the Terms of Service) falls within this category, too.
We may also offer you the ability to import your address book contacts or manually enter e-mail addresses so that you can locate your contacts on the Service and invite those contacts to join you on the Service.
(c) Information About Your Play and Interaction With Other Players
We may collect information about how you use the Service and interact with other users of the Service to analyze user behavior in our games. For example, we may collect user information to determine a user’s average score, how often a user plays a particular game, activates certain features of the game, purchases premium content, and other Service-related events.
We may also collect, store, and use information that you provide through the social networking features available through the Service. But you should be aware that when you voluntarily disclose personal information on bulletin boards or in chat areas, that information can be collected and used by others and may result in unsolicited messages from other Internet users. We do not bear any responsibility for any actions or policies of third parties.
(d) Payment Information
Please note, however, that we may collect, store, and use non-payment information relating to your purchase history, such as the products you have purchased and the frequency of those purchases.
(e) Technical Usage Information and Cookies
Log Data and Mobile Devices. When you use the Service, our servers record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to the Service, pages of the websites involved in the Service that you visit, the time spent on those pages, information you search for, access times and dates, and other information. If you access the Service from a mobile or other device, we may collect a unique device identifier assigned to that device or other transactional information for that device, such as your device type, geo-location, and operating system.
(f) Customer Support Information
When you ask for assistance from our customer support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the Service, and your user ID number. We will also store and use the correspondence and any information contained within.
To improve the quality of our services, we may supplement the information we collect with information we obtain from third parties and 3PSs. For example, we may collect data from your user profile on a 3PS.
2. HOW WE USE AND SHARE YOUR INFORMATION
Jackbox Games does not share your Personal Information with third parties except as approved by you or as described below.
(a) To Provide, Manage, and Promote the Service
We use the information we collect from and about users to provide the Service and features to you, including to analyze and improve those services and features; to personalize your experience by delivering relevant content, advertising, and marketing messages; to allow you to comment on the Service, participate in contests, and promotions; to enable you to communicate and share with other users or services; and to provide you with customer support and respond to inquiries.
(b) To Allow Third-Parties to Assist Us In Providing and Managing the Service
We may make your non-public Personal Information available to certain third party service providers, such as contractors, agents, or sponsors, who help us manage or provide the Service by, for example: developing or supporting products and features; conducting email marketing on our behalf; web-hosting; processing payments; administering message boards; fulfilling orders; processing data or statistics; or assisting with the administration, judging, and prize fulfillment aspects of contests and promotions. These outside service providers are required to protect non-public Personal Information entrusted to them and not use it for any other purpose than the specific services they are providing to Jackbox Games.
(c) To Facilitate Communication Between Friends and Other Players
If you access the Service through a 3PS, a game service, or streaming service, your 3PS friends may see your name, profile, and descriptions of your game activity (e.g., high scores and achievements). This information may also be used to provide in-game leader boards and promote in-game player achievements to you and other players. In addition, friends and other players will be able to see your game profile, which may include your name or a “game name” and your player likeness, profile photo, or other avatar representing you, which in certain cases can reveal your 3PS, or game service user ID.
Access to your 3PS user ID may allow others to view the public information associated with your related 3PS account. Other players may also be able to send you game requests or even friend requests through the related 3PS’s communication channels.
(d) To Contact You
We are committed to providing you with the best possible user experience and, therefore, one of the key uses of your personal information is to communicate with you. We may periodically contact you in connection with customer support inquiries, to alert you as to the status of your account(s), and to keep you informed of your in-game activity, including comments from friends and notifications about in-game status, achievements, and standings. Some messages, such as invites for friends to join you in a game, may include your name and profile photo. We may also contact you by e-mail for research purposes so that we can continually improve and update the Service based on your input.
We may also send promotional e-mail and SMS messages directly or in partnership with parties other than Jackbox Games to provide you with special offers and other services. If you want to stop receiving promotional materials from Jackbox Games or its partners, follow the unsubscribe instructions at the bottom of each party’s e-mail. There are certain service notification e-mails that you may not opt-out of as long as you are registered with or subscribed to Service, such as notifications of changes to our Services or policies.
(e) To Deliver Relevant Advertising
(f) Legal Matters; Safety
(g) Sale or Transfer of Assets
If Jackbox Games sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, Jackbox Games may transfer your Personal Information to the party or parties involved in the transaction as part of that transaction.
3. POLICY REGARDING CHILDREN
As set forth in our Terms of Service Agreement, the Service is not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13 years of age. In the event that we learn that we have inadvertently gathered personal information from children under the age of 14, we will take reasonable measures to promptly erase such information from our records.
4. USER CONTROL AND RETENTION OF DATA
If you created an account with us directly (not through a 3PS), you may cancel the Service and close your account at any time. If you access the Service through a 3PS, you may cancel the Service by removing the relevant Service application (such as The Jackbox Party Pack on Steam) from your 3PS account. Remember that even after you cancel the Service, copies of some information that is publicly viewable may remain viewable in circumstances where, for example, your information has been posted on leader boards, you have commented on content on the Service or if another person copied, stored, or shared your information. As a matter of clarity, deactivation of an account is not immediate.
We have put in place reasonable technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we do not guarantee, and explicitly disclaim any implied representation, warranty, or other promise, that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes. Also please note that e-mail and messaging systems are not considered secure, so we discourage you from sending us Personal Information through these mediums.
6. THIRD PARTIES
Our Service may contain advertisements from companies other than Jackbox Games that may link to their own websites. We are not responsible for the privacy practices or the content of such websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly.
7. CALIFORNIA PRIVACY RIGHTS
Under California law, California residents who have an established business relationship with us may choose to opt out of the disclosure of personal information about them to third parties for such third parties’ direct marketing purposes. As stated above, our policy is not to disclose personal information collected online to a third party for direct marketing purposes without your approval. If you choose to opt-out at any time after granting approval, email firstname.lastname@example.org.
8. INTERNATIONAL USERS
9. CONTACTING US
811 W. Evergreen Ave.
Chicago, IL 60642
Attn: Customer Support